🆘 Crew Help Center
Navigate our digital waters with confidence - get answers to all your naval operations questions
🏴☠️ Quick Help Categories
🚢 Getting Started
Learn how to board our vessel and begin your privacy protection journey with our fleet.
⚓ Naval Operations
Understand our treasure protection services and how we eliminate data pirates from digital waters.
💰 Account & Doubloons
Manage your crew account, billing information, and doubloon payments.
🔧 Troubleshooting
Fix common issues and get your ship sailing smoothly again.
🛡️ Privacy & Security
Learn about our treasure protection measures and your privacy rights.
🦜 Contact Crew
Get direct help from our support crew and quartermaster.
🚢 Getting Started
Welcome aboard, matey! Getting started with PIIRATE is easy:
- Create Account: Sign up at our registration port
- AI Recon Scan: Use our PII Scanner to see what treasure is at risk
- Choose Services: Select from our naval arsenal or build a custom fleet
- Set Sail: Our crew begins removing your treasure from enemy vessels immediately
To begin our treasure protection services, we need:
- Identity Verification: Name, email, and phone number for removal requests
- Treasure Details: What personal information you want protected
- Contact Preferences: How you want to receive mission updates
- Payment Method: Secure doubloon payment for services
Timeline for different operations:
- AI Scanning: Immediate results within minutes
- Data Broker Removal: 7-30 days depending on enemy cooperation
- Search Engine Removal: 2-4 weeks for processing
- Social Media Cleanup: 1-2 weeks for most platforms
- Dark Web Monitoring: Ongoing with weekly reports
💰 Account & Doubloons
We accept these doubloon payment methods:
- 💳 PayPal: Most popular and secure option
- 💳 Credit Cards: Visa, MasterCard, American Express (via PayPal)
- 💰 Bank Transfers: For larger fleet operations
- ⚡ Cryptocurrency: Bitcoin and Ethereum accepted
Our Doubloon Return Policy:
- 30-Day Guarantee: Full refund if no removal attempts made
- Partial Refunds: Available for services not yet performed
- Service Credits: Alternative compensation for ongoing issues
- Escalation Process: Contact our quartermaster for complex cases
To update your crew quarters:
- Log into your crew dashboard
- Navigate to "Account Settings" in the navigation
- Update your personal information, contact details, or preferences
- Change payment methods in the "Billing" section
- Save changes to update your crew profile
🔧 Troubleshooting
Troubleshooting login issues:
- Check Credentials: Verify email and password are correct
- Reset Password: Use "Forgot Password" link
- Clear Browser: Clear cookies and cache, try incognito mode
- Disable Extensions: Turn off browser extensions temporarily
- Try Different Browser: Test with Chrome, Firefox, or Safari
- Check Email: Look for verification or security emails
AI Scanner troubleshooting:
- File Format: Ensure files are PDF, DOCX, or TXT format
- File Size: Maximum 50MB per file
- Internet Connection: Check for stable connection during upload
- Browser Compatibility: Use modern browsers (Chrome 90+, Firefox 88+)
- Refresh Page: Reload the scanner page and try again
- Disable VPN: Some VPNs may interfere with AI processing
Check these common issues:
- Spam Folder: Check spam/junk folders for PIIRATE emails
- Email Settings: Verify notification preferences in your account
- Whitelist Us: Add support@piirate.ai to your contacts
- Email Filters: Check for email rules blocking our messages
- Update Email: Ensure your email address is current in your account
- Server Issues: Some email providers may delay delivery
🦜 Need More Help from Our Crew?
Can't find what you're looking for? Our experienced quartermaster and crew are standing by to help you navigate any challenges!