🆘 Crew Help Center

Navigate our digital waters with confidence - get answers to all your naval operations questions

🏴‍☠️ Quick Help Categories

🚢 Getting Started

Learn how to board our vessel and begin your privacy protection journey with our fleet.

⚓ Naval Operations

Understand our treasure protection services and how we eliminate data pirates from digital waters.

💰 Account & Doubloons

Manage your crew account, billing information, and doubloon payments.

🔧 Troubleshooting

Fix common issues and get your ship sailing smoothly again.

🛡️ Privacy & Security

Learn about our treasure protection measures and your privacy rights.

🦜 Contact Crew

Get direct help from our support crew and quartermaster.

🚢 Getting Started

Welcome aboard, matey! Getting started with PIIRATE is easy:
  1. Create Account: Sign up at our registration port
  2. AI Recon Scan: Use our PII Scanner to see what treasure is at risk
  3. Choose Services: Select from our naval arsenal or build a custom fleet
  4. Set Sail: Our crew begins removing your treasure from enemy vessels immediately
Your privacy protection voyage starts the moment you board our ship!

To begin our treasure protection services, we need:
  • Identity Verification: Name, email, and phone number for removal requests
  • Treasure Details: What personal information you want protected
  • Contact Preferences: How you want to receive mission updates
  • Payment Method: Secure doubloon payment for services
We only collect what's necessary for our naval operations and never sell your treasure to enemy forces.

Timeline for different operations:
  • AI Scanning: Immediate results within minutes
  • Data Broker Removal: 7-30 days depending on enemy cooperation
  • Search Engine Removal: 2-4 weeks for processing
  • Social Media Cleanup: 1-2 weeks for most platforms
  • Dark Web Monitoring: Ongoing with weekly reports
You'll receive regular updates on our progress through your crew dashboard.

💰 Account & Doubloons

We accept these doubloon payment methods:
  • 💳 PayPal: Most popular and secure option
  • 💳 Credit Cards: Visa, MasterCard, American Express (via PayPal)
  • 💰 Bank Transfers: For larger fleet operations
  • ⚡ Cryptocurrency: Bitcoin and Ethereum accepted
All payments are processed securely with bank-level encryption. We never store payment information on our ships.

Our Doubloon Return Policy:
  • 30-Day Guarantee: Full refund if no removal attempts made
  • Partial Refunds: Available for services not yet performed
  • Service Credits: Alternative compensation for ongoing issues
  • Escalation Process: Contact our quartermaster for complex cases
Contact: Email support@piirate.ai or call (480) 675-7832 to discuss your situation.

To update your crew quarters:
  1. Log into your crew dashboard
  2. Navigate to "Account Settings" in the navigation
  3. Update your personal information, contact details, or preferences
  4. Change payment methods in the "Billing" section
  5. Save changes to update your crew profile
For security changes (password, email), you'll receive verification messages to confirm updates.

🔧 Troubleshooting

Troubleshooting login issues:
  1. Check Credentials: Verify email and password are correct
  2. Reset Password: Use "Forgot Password" link
  3. Clear Browser: Clear cookies and cache, try incognito mode
  4. Disable Extensions: Turn off browser extensions temporarily
  5. Try Different Browser: Test with Chrome, Firefox, or Safari
  6. Check Email: Look for verification or security emails
Still having trouble? Contact us at support@piirate.ai

AI Scanner troubleshooting:
  • File Format: Ensure files are PDF, DOCX, or TXT format
  • File Size: Maximum 50MB per file
  • Internet Connection: Check for stable connection during upload
  • Browser Compatibility: Use modern browsers (Chrome 90+, Firefox 88+)
  • Refresh Page: Reload the scanner page and try again
  • Disable VPN: Some VPNs may interfere with AI processing
For persistent issues, our technical crew can help at support@piirate.ai

Check these common issues:
  • Spam Folder: Check spam/junk folders for PIIRATE emails
  • Email Settings: Verify notification preferences in your account
  • Whitelist Us: Add support@piirate.ai to your contacts
  • Email Filters: Check for email rules blocking our messages
  • Update Email: Ensure your email address is current in your account
  • Server Issues: Some email providers may delay delivery
You can always check status updates in your crew dashboard as well.

🦜 Need More Help from Our Crew?

Can't find what you're looking for? Our experienced quartermaster and crew are standing by to help you navigate any challenges!

📧 Email Support

Get detailed help via email with our support crew. Average response: 4 hours.

Email Support Crew
📞 Phone Support

Speak directly with our quartermaster for immediate assistance.

Call (480) 675-7832
💬 Live Chat

Real-time chat with our crew during business hours (9 AM - 6 PM EST).

🎫 Support Ticket

Submit a detailed support request for complex technical issues.

Create Support Ticket